SAMUEL KWAME OFOSU

Prepared comprehensive reports on planning, mid-year, and year-end performance appraisals, submitting to management and the Office of the Head of Civil Service (OHCS) to inform strategic HR decisions.

Coordinated, collated data, and drafted Quarterly and Annual Departmental Performance Reports, streamlining reporting cycles and improving data accuracy.

Organized and facilitated training on the Electronic Staff Performance Appraisal Reporting (E-SPAR) system for CAGD staff across all 16 regions of Ghana, enhancing system adoption and compliance.

Monitored and ensured timely completion of all appraisal phases for staff within the E-SPAR portal, maintaining performance management timelines and reducing delays.

Managed the accurate entry, assignment, activation, and supervisor mapping of new staff into the E-SPAR system by OHCS, ensuring seamless onboarding and data integrity.

Provided essential IT support and minute-taking for management meetings, facilitating efficient communication and decision-making processes.

Acted as the primary response unit for end-user calls, effectively resolving concerns, complaints, and returns to maintain high client satisfaction.

Collaborated with project teams to provide valuable insights and recommendations, contributing to improved project efficiency and effectiveness.

Conducted comprehensive surveys to gather accurate and reliable data on various projects, ensuring data integrity for client reports.

Analyzed survey data using specialized software to generate detailed reports and actionable insights for clients.

Received commendation for consistently delivering high-quality survey results within tight deadlines, demonstrating strong project execution and reliability.

Conducted regular inspections of Shell and Total Energies filling stations to ensure strict compliance with company operational and service standards.

Observed and assessed staff interactions with clients, ensuring high service quality and adherence to professional conduct.

Verified staff uniform compliance, including mart and fuel pump attendants, to uphold brand image and operational standards.

Captured and documented key items, staff, and surroundings through photography for comprehensive reporting and management review.

Utilized specific software to compile detailed reports on findings and assessments, providing management with actionable data for operational improvements.

Evaluated overall condition and operational standards across various Shell and Total filling stations during site visits, identifying areas for enhancement.

Oversaw the collection of school fees and maintained accurate financial records, ensuring transparency and accountability for school funds.

Compiled and distributed school fees lists to teachers, streamlining the fee collection process and improving efficiency.

Utilized Excel proficiently to manage and organize fee data and records, enhancing data accuracy and accessibility.

Prepared and processed payments for SSNIT contributions and P.A.Y.E on behalf of the school, ensuring compliance with regulatory requirements.

Managed the disbursement of staff salaries and prepared pay slips, ensuring timely and accurate compensation for personnel.

Closed accounts and coordinated banking transactions, maintaining robust financial controls and reconciliation processes.

Managed daily cash and cheque transactions responsibly, ensuring accurate reconciliation and financial integrity for school operations.

Developed and implemented comprehensive lesson plans tailored to the curriculum, effectively teaching R.M.E, Mathematics, IT, and Social Studies to Primary 1-6 students.

Maintained accurate attendance registers and conducted assessments to track student progress, providing data for individualized support and reporting.

Managed the collection of feeding fees from parents, ensuring accurate financial records and contributing to efficient school operations.

Maintained a conducive and controlled learning environment through effective classroom management techniques, promoting student engagement.

Fostered positive relationships with parents, enhancing communication and collaboration to support student development and academic success.

Assisted in administrative duties and aided in the execution of day-to-day school activities, ensuring smooth operations and scheduled event execution.

Represented the National Service Personnel (NSP) Body in management meetings, advocating for personnel interests and contributing to policy discussions.

Facilitated the dissemination of information to Service Personnel in a SMART manner, ensuring clear and effective communication.

Organized and facilitated an Entrepreneurship Summit for Service Personnel, fostering skill development and career growth opportunities.

Organized sporting activities for service personnel, promoting teamwork, well-being, and community engagement.

Educated Service Personnel on Work Ethics and Decency in Dress, promoting professional standards and conduct.

Ensured timely submission of NSP Monthly Evaluation forms to the NSP Accra Metropolitan Office, facilitating effective communication and adherence to deadlines.

Spearheaded recruitment efforts for a diverse virtual team dedicated to reducing digital poverty, ensuring alignment with organizational mission and values.

Launched and oversaw performance management initiatives, providing constructive feedback and recognition to motivate and support volunteer engagement and productivity.

Established a clear communication system utilizing Google Docs, enhancing collaboration and improving overall team dynamics across virtual operations.

Acted as the primary point of contact between students and faculty, effectively conveying important information and feedback.

Organized and facilitated regular class meetings to discuss concerns, suggestions, and upcoming events, fostering a collaborative academic environment.

Helped plan and coordinate class events, workshops, and guest lectures, enhancing the learning experience and professional development opportunities.

Addressed and resolved issues or conflicts among classmates, promoting a positive and collaborative learning environment.