SAMUEL KWAME OFOSU

Prepared comprehensive reports on planning, mid-year, and year-end performance appraisals, submitting to management and the Office of the Head of Civil Service (OHCS) to inform strategic HR decisions.

Coordinated, collated data, and drafted Quarterly and Annual Departmental Performance Reports, streamlining reporting cycles and improving data accuracy.

Organized and facilitated training on the Electronic Staff Performance Appraisal Reporting (E-SPAR) system for CAGD staff across all 16 regions of Ghana, enhancing system adoption and compliance.

Monitored and ensured timely completion of all appraisal phases for staff within the E-SPAR portal, maintaining performance management timelines and reducing delays.

Managed the accurate entry, assignment, activation, and supervisor mapping of new staff into the E-SPAR system by OHCS, ensuring seamless onboarding and data integrity.

Provided essential IT support and minute-taking for management meetings, facilitating efficient communication and decision-making processes.

Acted as the primary response unit for end-user calls, effectively resolving concerns, complaints, and returns to maintain high client satisfaction.

Collaborated with project teams to provide valuable insights and recommendations, contributing to improved project efficiency and effectiveness.

Conducted comprehensive surveys to gather accurate and reliable data on various projects, ensuring data integrity for client reports.

Analyzed survey data using specialized software to generate detailed reports and actionable insights for clients.

Received commendation for consistently delivering high-quality survey results within tight deadlines, demonstrating strong project execution and reliability.

Conducted regular inspections of Shell and Total Energies filling stations to ensure strict compliance with company operational and service standards.

Observed and assessed staff interactions with clients, ensuring high service quality and adherence to professional conduct.

Verified staff uniform compliance, including mart and fuel pump attendants, to uphold brand image and operational standards.

Captured and documented key items, staff, and surroundings through photography for comprehensive reporting and management review.

Utilized specific software to compile detailed reports on findings and assessments, providing management with actionable data for operational improvements.

Evaluated overall condition and operational standards across various Shell and Total filling stations during site visits, identifying areas for enhancement.

Oversaw the collection of school fees and maintained accurate financial records, ensuring transparency and accountability for school funds.

Compiled and distributed school fees lists to teachers, streamlining the fee collection process and improving efficiency.

Utilized Excel proficiently to manage and organize fee data and records, enhancing data accuracy and accessibility.

Prepared and processed payments for SSNIT contributions and P.A.Y.E on behalf of the school, ensuring compliance with regulatory requirements.

Managed the disbursement of staff salaries and prepared pay slips, ensuring timely and accurate compensation for personnel.

Closed accounts and coordinated banking transactions, maintaining robust financial controls and reconciliation processes.

Managed daily cash and cheque transactions responsibly, ensuring accurate reconciliation and financial integrity for school operations.

Developed and implemented comprehensive lesson plans tailored to the curriculum, effectively teaching R.M.E, Mathematics, IT, and Social Studies to Primary 1-6 students.

Maintained accurate attendance registers and conducted assessments to track student progress, providing data for individualized support and reporting.

Managed the collection of feeding fees from parents, ensuring accurate financial records and contributing to efficient school operations.

Maintained a conducive and controlled learning environment through effective classroom management techniques, promoting student engagement.

Fostered positive relationships with parents, enhancing communication and collaboration to support student development and academic success.

Assisted in administrative duties and aided in the execution of day-to-day school activities, ensuring smooth operations and scheduled event execution.